Terms of the Agreement (OFFER AGREEMENT)

Samara City                                                                                                                15.09.2024

1. Basic Concepts.

1.1. Online Store — an Internet site located at: https://ecmarket.ru, which presents the Products offered for purchase by the Seller and all subdomains associated with it;

1.2. Online Store Visitor — a person who came to the Online Store website without the purpose of placing an Order;

1.3. User — an individual or legal entity, a visitor to the Online Store, accepting the terms of this Agreement and wishing to place Orders in the Online Store;

1.4. Buyer — a User who placed an Order in the Online Store;

1.5. Organization details, address.

Seller — OOO FANTAZIS:

PSRN 1216100034776

TIN 6161095526

KPP 631801001

Legal address:

443090, SAMARA REGION, SAMARA CITY, SOVETSKY VNTR., SAMARA, SOVETSKOY ARMII STREET, 148, FLOOR 1, OFFICE 1-6, 59, 76

E-mail address:

info@ecmarket.ru

1.6. Goods — items presented for sale in the Online Store;

1.7. Order — a properly executed request from the Buyer for the purchase and delivery to the address specified by the Buyer / by self-pickup of the Goods selected in the Online Store.

2. General Provisions.

2.1. The Seller sells Products through the Online Store.

2.2. By ordering Products through the Online Store, the User agrees to the terms and conditions set out below. In case of disagreement with the terms and conditions set out in this User Agreement (hereinafter referred to as the Agreement or Public Offer), the User is obliged to immediately stop using the service and leave the Online Store.

2.3. This User Agreement, as well as information about the Product, are a public offer in accordance with Article 435 and paragraph 2 of Article 437 of the Civil Code of the Russian Federation.

2.4. The Agreement may be amended by the Seller unilaterally without notifying the User/Buyer. The new version of the Agreement shall enter into force upon expiration of 10 (Ten) calendar days from the date of its publication.

2.5. The public offer is considered accepted by the Online Store Visitor / Buyer from the moment of the Visitor's registration in the Online Store, the Buyer's placing an Order without authorization, the moment of acceptance of the Buyer's Order by phone (phone).

2.6. By placing an Order, the User/Buyer agrees that the Seller may entrust the execution of the Agreement to a third party, while remaining responsible for its execution.

2.7. All rights and obligations under the Agreement concluded with the User arise directly with the Seller.

3. Subject of the agreement.

3.1. The subject of this Agreement is to provide Users with the opportunity to purchase Products presented in the Online Store.

3.2. This Agreement applies to all types of Products and services presented in the Online Store, while such offers with a description are present in the catalog of the Online Store.

4. Registration in the Online Store.

4.1. Registration in the Online Store is carried out by clicking on the "Registration" button.

4.2. Registration in the Online Store is not mandatory for placing an Order.

4.3. The Seller is not responsible for the accuracy and correctness of the information provided by the User during registration.

4.4. The User undertakes not to disclose the login and password specified during registration to third parties.

4.5. Communication between the User/Buyer and the Seller's representatives must be based on the principles of generally accepted morality and communication etiquette. The use of obscene words, swearing, offensive expressions, as well as threats and blackmail is strictly prohibited, regardless of the form and to whom they were addressed.

5. Goods and the procedure for making a purchase.

5.1. The Seller ensures the availability of the Goods presented in the Online Store in its warehouse. The photographs accompanying the Product are simple illustrations of it and may differ from the actual appearance of the Product. The descriptions/specifications accompanying the Product do not claim to be exhaustive and may contain typos. To clarify information on the Product, the Buyer must contact the Seller by any means of communication specified in the Online Store.

5.2. If the Products ordered by the Buyer are not available at the Seller's warehouse, the latter has the right to exclude the specified Products from the Order or cancel the Buyer's Order, notifying the Buyer by sending a corresponding e-mail to the address specified by the Buyer during registration or by calling the Seller.

5.3. In the event of cancellation of a fully or partially prepaid Order, the cost of the cancelled Products shall be returned by the Seller to the Buyer in the same way in which the Products were paid for.

5.4. The Buyer shall bear full responsibility for providing incorrect information, which entails the impossibility of the Seller properly fulfilling its obligations to the Buyer.

5.5. When processing the Order, the Seller, if necessary, may clarify the details of the Order, agree on the delivery date. The delivery date depends on the availability of the ordered Products at the Seller's warehouse and the time required to process and deliver the Order.

5.6. The delivery date of the Goods may be changed by the Seller unilaterally in the event of objective reasons, in the opinion of the Seller, or force majeure circumstances.

6. Delivery of the order.

6.1. The goods are picked up from the pick-up point (PP) agreed with the Buyer at the time of ordering the Goods.

6.2. The Buyer, having placed an Order in the Online Store and indicated a delivery address located outside the Kaliningrad Region, agrees that their Order will be transferred to another Seller who sells the same or similar goods in the territory covering the Buyer's delivery address.

6.3. Delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the Seller.

6.4. Upon delivery, the Order is handed over to the Buyer or a third party specified in the Order as the recipient (hereinafter the Buyer and the third party are referred to as the "Recipient"). If it is impossible to receive the Order paid for in cash by the above-mentioned persons, the Order may be delivered to a person who can provide information about the Order (shipment number and/or full name of the Recipient) or in any other agreed manner, and also pay the cost of the Order in full to the person delivering the Order.

6.5. In order to avoid cases of fraud, as well as to fulfill the obligations assumed, when delivering a prepaid Order, the person delivering the Order has the right to request an identity document of the Recipient, and also indicate the type and number of the document provided by the Recipient on the receipt for the Order. The Seller guarantees the confidentiality and protection of the personal data of the Recipient.

6.6. The risk of accidental loss of or accidental damage to the Goods shall pass to the Buyer from the moment the Order is transferred to him/her and the Recipient of the Order signs the documents confirming the delivery of the Order. In the event of non-delivery of the Order, the Seller shall reimburse the Buyer for the cost of the Order pre-paid by the Buyer and delivery in full after receiving confirmation of the loss of the Order from the Delivery Service.

6.7. The cost of delivery of each Order for individuals and legal entities is calculated individually, based on information about the delivery address of the Goods, weight, dimensions and delivery method. The cost of delivery is indicated in the Online Store when placing the Order.

6.7.1. Delivery of Goods/Goods worth 4,000 rubles or more is free, but in the event of the final redemption of the Goods/Goods. If you do not like the Goods/Goods for any reason other than a manufacturing defect, the amount for Delivery is deducted from the funds returned for the Goods/Goods to the Buyer.

6.8. The Seller's obligation to transfer the goods to the Buyer is considered fulfilled at the moment the courier delivers the Goods to the Recipient or the Recipient receives the Goods at a pre-agreed Order pick-up location (including a pick-up point).

6.9. When accepting the Order from the courier, the Recipient is obliged to inspect the delivered Goods and check them for compliance with the declared quantity, range and completeness of the Goods, as well as check the service life of the delivered Goods and the integrity of the packaging. In the absence of claims regarding the delivered Goods, the Recipient signs the "Order Delivery Form" or other similar document provided by the courier or at the order pick-up point and pays for the Order (in the absence of 100% prepayment or a valid agreement concluded for legal entities). The signature in the accompanying documents indicates that the Recipient has made no claims regarding the Goods and the Seller has fully and properly fulfilled its obligation to transfer the Goods.

6.10. For legal entities-clients, it is necessary to have a seal or power of attorney when receiving the goods.

6.11. The time of presence of couriers delivering the goods sold by the Seller at the Recipient's address is limited to 30 minutes.

6.12. The goods presented in the Online store comply with the requirements of the Russian Federation legislation.

6.13. You can clarify the date, time and, if necessary, the delivery route with the operator/manager, by any means of communication specified in the Online store.

6.14. The User understands and agrees that the delivery is a separate service that is not an integral part of the Goods purchased by the Buyer, the performance of which ends at the moment the Recipient receives the Goods and makes payment for them.

7. Payment for goods.

7.1. The price of the goods sold in the Online store is indicated in rubles of the Russian Federation excluding VAT.

7.2. The price of the Goods is indicated in the Online store. In case of incorrect indication of the price of the Goods ordered by the Buyer, the Seller shall inform the Buyer thereof in order to confirm the Order at the corrected price or to cancel the Order. If it is impossible to contact the Buyer, this Order shall be considered cancelled. If the Order has been paid, the Seller shall return the amount paid for the Order to the Buyer in the same way it was paid.

7.3. The price of the Goods in the Online Store may be changed by the Seller unilaterally. The price of the Order placed before the price of the Goods was changed shall not be subject to change.

7.4. Payment shall be made by individuals by bank transfer (payment by bank cards on the website of the Online Store).

7.5. Payment shall be made by legal entities by bank transfer (based on the concluded agreement and the issued invoice).

7.6. Features of payment for the Goods using bank cards.

7.6.1. In accordance with the regulation of the Central Bank of the Russian Federation "On the issue of bank cards and on transactions carried out using payment cards" dated 24.12.2004 No. 266-P, transactions on bank cards are carried out by the cardholder or a person authorized by him.

7.6.2. Authorization of transactions on bank cards is carried out by the bank. If the bank has reason to believe that the transaction is fraudulent, the bank has the right to refuse to carry out this transaction.

7.6.3. In order to avoid cases of various kinds of illegal use of bank cards when paying, all Orders paid for by bank card are checked by the Seller. In order to verify the identity of the owner and his authority to use the card, the Seller has the right to require the Buyer who has placed such an order to present an identity document.

7.7. The Seller has the right to provide discounts on Products and establish a bonus program. The types of discounts, bonuses, the procedure and conditions for accrual are determined by the Seller independently and are indicated in the Online Store.

7.8. The order is considered incomplete if the Buyer notified the Seller of a change in purchase decision before the order assembly began at the warehouse. If the Buyer notified the Seller of this after the order assembly began at the warehouse, then changes in the configuration are not possible.

8. Return of goods.

8.1. Goods accepted for return must be unused, in sealed factory packaging.

8.2. Defective goods can be exchanged based on the conclusion of the Service Center.

8.3. The Seller takes all possible measures to minimize the product exchange period. The maximum product exchange period cannot exceed the periods established by Russian legislation.

8.4. Refunds are made strictly to the card from which the payment was made.

8.5. According to the Decree of the Government of the Russian Federation of January 19, 1998, if defects are found in a product whose properties do not allow them to be eliminated (food products, perfumes and cosmetics, household chemicals and other goods), the buyer has the right, at his discretion, to demand the replacement of such goods with goods of proper quality or a proportionate reduction in the purchase price. Instead of presenting the specified requirements, the buyer has the right to refuse the purchased goods and demand a refund of the amount paid for the goods. Refunds are made strictly to the card from which the payment was made. In this case, the buyer, at the request of the seller and at his expense, must return the received goods of inadequate quality.

All contentious issues are resolved through negotiations and within the framework of the Russian Federation legislation in the territory of the location of FANTASIS LLC - Samara Region, Samara City.

8.6. The cost of returning the goods is 50% of the original cost of delivery of the goods.

9. Confidentiality and protection of information.

9.1. The personal data of the User/Buyer are processed on the basis of Federal Law No. 152 "On Personal Data" and in accordance with the Seller's policy regarding the processing of personal data.

9.2. When registering, the User provides personal data.

9.3. By providing their personal data to the Seller, the Visitor/User/Buyer agrees to the processing of personal data, the receipt of personal data by the Seller from the Visitor/User/Buyer and other persons, the transfer of personal data to third parties in order to achieve the purposes of processing personal data and confirms that, when making a decision, they act freely, of their own free will and in their own interests.

9.4. Consent to the processing of personal data is given for the purposes of informing about new products, special promotions and offers, fulfilling obligations under this Public Offer, organizing the delivery of goods to Buyers, monitoring the satisfaction of the Visitor/User/Buyer, as well as monitoring the quality of services provided by the Seller.

9.5. The processing of personal data means any action (operation) or set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), retrieval, use, transfer (including transfer to third parties, not excluding cross-border transfer, if the need for it arose in the course of fulfilling obligations), depersonalization, blocking, deletion, destruction of personal data. 9.6. The Seller has the right to send informational, including advertising messages, to the e-mail and mobile phone of the User/Buyer with his/her consent, expressed by his/her actions that uniquely identify this subscriber and make it possible to reliably establish his/her expression of will to receive the message. The User/Buyer has the right to refuse to receive advertising and other information without explaining the reasons for the refusal by informing the Seller of their refusal by telephone or by sending a corresponding statement to the Seller's e-mail address. Service messages informing the User/Buyer about the order and the stages of its processing are sent automatically and cannot be rejected by the User/Buyer.

9.7. Consent may be revoked at any time by revoking the acceptance of this Public Offer by means of a written request to the Seller. The processing of personal data may be continued if there are grounds specified in paragraphs 2-11 of Part 1 of Article 6, Part 2 of Article 10 and Part 2 of Article 11 of Federal Law No. 152 "On Personal Data".

9.8. The Seller has the right to use "cookies" technology. "Cookies" do not contain confidential information. The Visitor / User / Buyer hereby consents to the collection, analysis and use of cookies, including by third parties for the purposes of generating statistics and optimizing advertising messages.

9.9. The Seller receives information about the IP address of the Online Store Visitor. This information is not used to identify the Visitor.

10. Validity period of the Public Offer.

10.1. This Public Offer shall enter into force from the moment of its acceptance by the Visitor/Buyer, and shall be valid until the acceptance of the Public Offer is revoked.

11. Additional terms.

11.1. The Seller has the right to assign or otherwise transfer its rights and obligations arising from its relations with the Buyer to third parties.

11.2. The Online Store and the services provided may be temporarily partially or completely unavailable due to maintenance or other work, or for any other technical reasons. The Seller's technical service has the right to periodically carry out necessary preventive or other work with or without prior notice to the Buyers.

11.3. In case of any questions or claims from the User/Buyer, he/she should contact the Seller by phone or other available means. The parties will try to resolve all disputes that arise through negotiations; if agreement is not reached, the dispute will be referred to a judicial authority in accordance with the current legislation of the Russian Federation.

12. Contacts:

12.1. You can contact us by e-mail: info@ecmarket.ru

12.2. The address of this document "Terms of Agreement" is located at the following address on the Internet: https://ecmarket.ru/terms-conditions