What Shipping Methods are available?
We deliver via the following partners:
Russian Post
SDEK
Boxberry
Do You Ship Internationally?
We have plans to enter the international arena. At the moment, this type of delivery is discussed individually.
How Long Will It Take To Get My Package?
Delivery is carried out throughout the Russian Federation and starts from 1 day. The final delivery time depends on the location of the Buyer and the selected delivery method.
What Payment Methods Are Accepted?
For payment we accept MIR, VISA, MASTERCARD cards. It is also possible to pay by bank transfer to our bank account and in cash upon receipt, depending on the selected delivery method.
Is Buying On-Line Safe?
When shopping online, various encryption methods are used, so it is absolutely safe.
How do I place an Order?
First, you need to select the Product, then add it to the Cart, go to the Order page, fill in the required information if you have not done so yet, select the Payment Method and click the “Checkout” button.
How Can I Cancel Or Change My Order?
The option to cancel an Order in the “My Orders” section is only available during the first 30 minutes after confirming the Order. After that, you will be able to cancel your Order only after it has been delivered.
Do I need an account to place an order?
Yes, to place an Order you need to create an Account.
How Do I Track My Order?
To track your Order, you need to enter the data on the page: https://ecmarket.ru/orders/tracking
You can also go to it from the Main page of the site in the upper right corner.
How Can I Return a Product?
You can read our Refund Policy at the link: https://ecmarket.ru/refund-policy
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